Saturday, January 26, 2008

Farmers Insurance Group received another request

I will not be continuing my Creationism posts today. I do plan to return to them soon.

Then, I plan to answer the response about Iraq. I am sorry for the change in plans. Plans, in reality, often are altered for one reason or another. “The best laid plans … often go astray.” Thank you for your understanding and patience.

How many unborn toddlers were murdered today because of the humanistic, paganish, barbaric decisions of the United States Supreme Court?

Stop the
Murder of

“Anyone, then, who knows the good he ought to do and doesn’t do it, sins.” James 4: 17 (NIV)

Recently, I’ve been involved in a problem one of my clients has with Farmers Insurance Group. My previous posts in relation to this problem were:

September 10, 2007 post: “Beware of Farmers Insurance Group”
September 11, 2007 post: “Farmers Insurance Group’s response”
September 18, 2007 post: “Farmers Insurance Company received the requested list”
September 19, 2007 post: “Farmers Insurance Company’s response to the list”
October 16, 2007 post: “Farmers Insurance Group and my request for information”
November 27, 2007 post: “Farmers Insurance Group does not respond to my request”
January 11, 2008 post: “Farmers Insurance Group latest stall”
January 12, 2008 post: “Farmers Insurance Group is sent a response”
January 14, 2008 post: “Farmers Insurance Group pays some money”
January 19, 2008 post: “Farmers Insurance Group continues to be obstinate”

Tonight’s post is our response to the letter sent by Farmers Insurance Group dated January 10, 2008 and posted on January 19, 2008 as “Farmers Insurance Group continues to be obstinate”

Our letter to Farmers Insurance Group:

Don L. Vance
P.O. Box 481
Morton, Illinois 61550
January 28, 2008

Along with ~~~ and ~~~~~ ~~~~~~
Claim Number:
Policy Number:
Loss Date: 08/10/2006

To: >>> >>>>>>, Claims Representative
(mailing address)

Also mailed to:
>>> >>>>>>, Claims Representative
(mailing address)

Dear Ms. >>>>>>

Thank you for the small payment received in the letter dated December 19, 2007 for our claim which occurred on August 10, 2006. It is a meager beginning but it is a beginning. However, we must take exception with your company attempting to unilaterally declare that certain issues in relation to the claim have been settled. They have not been to our satisfaction and we still consider them to be open.

You state in the letter of the same date that it is Farmers Insurance Group’s “goal to provide superior service to each of our customers.” We are not certain how you define superior service but what has transpired over the last one year, 5 months, and 14 days certainly does not translate into superior service by our definition—perhaps superior delaying tactics; but certainly not superior service.

Then after all this time in your letter dated January 10, 2008, your company wants to conclude the claim by January 31, 2008. Unfortunately, that is not going to happen since there are far too many unresolved issues that your company is trying to complete by fiat.

You further proclaim that >>>> >>>>>>>>’s “letter addressed to Mr. Vance appears to be an oversight.” Such a statement from your company leads us to wonder what other “oversights” have occurred in the course of dealing with this claim over the last one year, 5 months, and 14 days.
Page one of two pages

Your company stubbornly refuses to deal with Mr. Vance as our representative as we requested in writing and as your previous Claims Representative attempted to do. Why? What are you trying to hide?

Your company has a cadre of Claims Representatives. Your company has a battalion of in-house lawyers. Mr. Vance did not get involved in this claim until approximately one year after the occurrence and only after we became exasperated in our attempts to deal with your company.

We want very much for this claim to be settled—it has been one year, five months and 14 days since the event. However, we also want a fair and equitable completion of the claim. We believe Mr. Vance can help reach that fair and equitable conclusion. It gives the appearance that your company may be trying to hide pertinent information through your refusal to work toward an equitable conclusion to this claim.

We request once again that your company work with Mr. Vance as our representative to reach a fair and equitable conclusion to this claim. The solution is relatively simple. Provide Mr. Vance with all the information that he has requested as well as the name and mailing address of your CEO and deal exclusively with him to reach a settlement.

If after doing so, Mr. Vance agrees that the negotiated settlement that is reached between your company and him is fair and equitable, we will accept that settlement as the conclusion of our claim. By working with Mr. Vance in a cooperative manner, we can conclude this claim. By refusing the same, the claim will proceed in whatever direct that may occur until we are satisfied with the result. The “we” includes Mr. Vance whether or not your company is willing to work with him. Please respond quickly and positively.


Don L. Vance

~~~ ~~~~~~ ~~~~~ ~~~~~~
(signature) (signature)
Page two of two pages


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